Hospitality Industry
Mental Health First Aid for Hospitality
This training equips managers, team leaders, and HR professionals with the tools needed to recognize and address mental health challenges among employees. In the high-pressure, emotionally demanding hospitality industry, long hours and the constant need to manage difficult customers or unpredictable situations can be overwhelming. The emotional labor required to maintain a positive demeanor under such conditions often takes a significant toll on employees' mental well-being. By identifying and addressing these challenges early, leaders can foster a healthier, more sustainable workforce and create a supportive work environment. When employees feel supported in managing their mental health, they are more likely to stay engaged and productive at work, leading to fewer absences and reduced burnout.
“Employee well-being and mental health are on the top of leadership priorities today to support a more productive and resilient workforce.”
-2023-24 hsmai Special Report - The State of Hotel Sales, Marketing, And Revenue Optimization Talent
Why it Matters:
By identifying early signs of mental health struggles—such as changes in behavior, irritability, or withdrawal—employers can offer timely support and resources, improving employee well-being and reducing turnover. Prioritizing mental health not only fosters a more supportive workplace but also enhances overall job performance, guest satisfaction, and employee retention in an industry reliant on positive human interaction.
Program Format
This training is a comprehensive 1-day (8-hour) live virtual training designed to equip senior staff with essential skills to support mental well-being in your workplace—without the need for travel! This engaging, interactive format includes relevant discussions and real-world case presentations tailored to your industry, ensuring the content is both practical and applicable to your specific challenges.
Upon registration, you'll receive a brief pre-course preparation packet to get you ready for the training. By the end of the course, you’ll earn an official Mental Health First Aid Certification, giving you the tools and confidence to recognize, respond to, and support mental health issues in your team.
This industry-specific focus bridges the gap between basic training and on the job application, helping you address mental health challenges that are unique to your work environment. Whether you're a manager, team leader, or HR professional, this course will provide you with actionable strategies to foster a healthier, more supportive workplace.
Anxiety/Depression
Stress from customer interactions
Job Insecurity
Incivility
Emotional Labor
Workplace Harassment & Bullying
Lack of Mental Health Support
Physical and Mental Fatigue
Pressure to perform under high expectations
What We Address
By spotting these warning signs early, leaders can foster a supportive environment that promotes well-being. Additionally, participants will learn how to engage in HR-approved, compassionate conversations that prioritize the employee’s mental health while maintaining professionalism, ensuring the right balance between support and organizational guidelines.
FAQ
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This training is geared to managers, team leaders and HR directors so they are better equipped to handle a mental heath situation in their employees
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This is a full day, 8 hr training with breaks.
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Attending and participating in the full day is required to be issued your certificate in Mental Health First Aid.
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We are always available for questions or any follow-up.
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This training is best for anyone who manages a team of people. It focuses on recognizing the early signs of issues in employees and how to address them on a managerial level.
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Each class is limited to about 30 people. This number is best suited for the discussions.
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Being certified in Mental Health First Aid does not mean you are providing treatment. Instead, this certification equips you with the skills to identify, understand, and support your employees who may be experiencing mental health challenges. You'll learn how to recognize early warning signs, engage in supportive conversations, and guide individuals to the appropriate resources or professional help. It's about offering immediate assistance and fostering a mentally healthy workplace, not diagnosing or treating mental health conditions.
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Being certified in Mental Health First Aid (MHFA) does not open you to lawsuits or liability because it is not a certification for diagnosing, treating, or counseling, and you are not acting as a healthcare provider. Instead, MHFA training is designed to equip individuals with the skills to recognize signs of mental health struggles and offer initial support, similar to physical first aid. The focus is on early intervention, helping individuals connect with professional resources, and providing guidance within the boundaries of your role.
Get Mental Health Training for your Leadership !
Want learn more about our 1-day online mental health training?
Do you have any questions to make sure it’s the right fit for you?
Contact our team today. We look forward to hearing from you